Recognizing the Intangibles Stimulates Tangible Success

Recognizing the Intangibles Stimulates Tangible Success

There is an abundance of outstanding material available to business leaders who are seeking to inspire maximum engagement and monitor the results. Perhaps the most popular and effective performance measurement tool is the Balanced Scoreboard, which was developed in...
Fighting Fair: How to Discuss Issues with Dignity

Fighting Fair: How to Discuss Issues with Dignity

An ancient Eastern proverb warns, “When pride comes, so does disgrace; wisdom comes with the humble.” The art of leadership is the art of living, moment-by-moment, in humility. Humility is truly a state of mind—and the leader must understand that hubris and humility...
How to Raise Respect Ratios in the Workplace

How to Raise Respect Ratios in the Workplace

R-E-S-P-E-C-T. What does this mean to you? Respect is a fundamental component of our personal and professional lives. Without respect, there is not a healthy dynamic in the workplace. A respect ratio is comprised of what means the most to you in the workplace. Respect...
Mastering the Art of Human Engagement

Mastering the Art of Human Engagement

The following rules will create the high engagement culture I’ve been advocating. Rule #1: Develop a comprehensive philosophical system for sustainable personal and organizational growth and engagement—values, mission, and vision—and communicate that philosophy in...
The Bottom Line on Employee Engagement

The Bottom Line on Employee Engagement

As a leader, how severely do you think employee disengagement is impacting your bottom line? The Ivey Business Journal cites a study by New Century Financial Corporation, a U.S. specialty mortgage banking company, which “found that account executives in the wholesale...
Respect and Value Others

Respect and Value Others

There is a oneness in humanity that I’m afraid is overlooked far too often. I am convinced that the root cause of so many of our interpersonal, generational, and interracial conflicts is that too many of us don’t realize that when we treat a person without dignity,...